At David’s Custom Fencing & Welding LLC. , our mission is to bring you premium-quality fencing materials, welding supplies, and heavy-duty equipment along with exceptional service every step of the way. We want you to feel confident and satisfied with every purchase. If for any reason your order doesn’t meet expectations, our return and refund process is designed to be simple, smooth, and stress-free—because your project shouldn’t have to wait, and neither should your peace of mind.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
- Unused and in original condition
- Returned in original packaging, including all parts, manuals, and accessories
- Proof of purchase must be provided (order number or receipt)
Special Order & Custom Items: Custom-cut fencing panels, fabricated metalwork, and special-order welding supplies are non-returnable unless they arrive damaged or defective. Please contact us before placing custom orders if you have questions about fit or specifications.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time. For large or heavy items (e.g., fencing panels, welding machines), our customer service team will assist you in coordinating return shipping through our trusted carriers.
Return Label
A prepaid return shipping label is included in every package for standard-sized items.
To return an item:
- Repack the item securely in its original packaging.
- Attach the prepaid return label to the outside of the package.
- Drop off the package at the nearest shipping carrier location listed on the label.
For heavy or oversized items (over 50 lbs), please contact our support team to arrange return shipping. We will coordinate with our freight partners to ensure safe and cost-effective pickup.
If you have misplaced your return label, please contact our support team to request a new one.
Restocking Fee
There is no restocking fee for items that meet the return criteria. Returns are completely free of charge for standard items. For freight returns on oversized items, a small handling fee may apply to cover logistics costs—this will be communicated to you before the return is processed.
Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:
- Take clear, well-lit photos of the damaged item(s) and the packaging
- Contact our customer service within 7 days of delivery
- Send the photos along with your order details to: davwills352@gmail.com
Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.
Note: For welding equipment and power tools, please do not attempt to repair or modify damaged items—this may void your return eligibility.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
- Refunds may take additional time to appear on your statement depending on your bank or credit card issuer.
- If the return is due to our error (e.g., wrong item shipped), we will cover all return shipping costs.
Exchanges
If you need to exchange an item for a different size, color, or specification, please contact us directly. Exchanges are subject to product availability and will be processed promptly.
Shipping Information (for Reference)
- Processing Time: 1–2 business days
- Transit Time: 3–5 business days
- Total Delivery Time: 4–7 business days
- Order Cut-Off Time: 05:00 PM (EST)
- Shipping Method: Free Standard Shipping
- Shipping Region: United States only
Contact Information
If you have any questions regarding your return, exchange, or need assistance, please feel free to contact us:
- Business Name: David’s Custom Fencing & Welding LLC.
- Physical Address: 3083 Crawfordville Hwy, Crawfordville, FL 32327, United States
- Phone: +1 (352) 441-6649
- E-mail: davwills352@gmail.com
Customer Support Response Time
We aim to respond to all return-related inquiries within 24–48 business hours. We operate Monday through Saturday—inquiries submitted on Sunday will be addressed on the following Monday.